Utility Financial Assistance Information


COVID-19 has inflicted financial hardship on many of PSE&G’s customers and left them struggling to pay bills. Today, twice as many customers are seriously behind on their bills than before the pandemic.

New Jersey’s grace period on utility disconnections ended on December 31, 2021. Customers at risk of utility service disconnection should enroll in a Deferred Payment Arrangement (DPA) and apply for payment assistance to avoid an interruption of their utility service.  

“PSE&G’s commitment to supporting their customers, our residents, through this pandemic truly embodies their commitment to ‘public service’ and shows how much compassion and empathy they have for those who have had to make hard choices about which bills to pay,” said one local official.  “We will continue to partner with PSE&G to ensure our residents receive the much needed support as we all recover from this pandemic.”

Many more customers are now eligible for energy assistance programs that have been expanded with increased income limits. PSE&G is offering more flexible payment options and new deferred payment arrangements (DPAs). 

  • Enroll in a PSE&G Deferred Payment Arrangement (DPA): Visit pseg.com/myaccount; or call 800-357-2262.  When asked, “What would you like help with today?” say, “Payment arrangement.”
  • Apply for State energy assistance: Visit nj211.org (https://www.nj211.org/utility-assistance-programs) or dial 2-1-1.
  • Need help, not sure where to start or want to share information with others? Visit: www.pseg.com/HelpNow, or call PSE&G Customer Care: 800-357-2262.
  • Find an affiliate agency that helps people apply for utility relief programs in your county: Visit pseg.com/HelpNow for PSE&G Customer Service Centers with customer advocates from affiliate agencies. Or visit nj211.org (https://www.nj211.org/utility-assistance-programs) or dial 2-1-1.

PSE&G never wants to shut off any customer’s utility service because of the inability to pay.  They want to partner with municipalities and customers to keep them connected and get them back on track, together. For more information, visit www.pseg.com/HelpNow.

Flyer with PSE&G Payment Assistance Programs (PDF)

Elizabethtown Gas

Low Income Home Energy Assistance Program (LIHEAP) -Online Applications Now Available!

Customers with a household income at or below specific income limits can apply. Utility heating customers typically receive an average of $300 toward their electric or gas bill.

LIHEAP Emergency

Recipients of LIHEAP may be eligible to receive an additional grant of up to $700 in LIHEAP Emergency funding. To be eligible, you must be a LIHEAP recipient and have received a shut off notice. You may apply for a LIHEAP Emergency grant at your local agency from March 16 through June 30 each year.

Call: 1.800.510.3102 Apply Online: energyassistance.nj.gov

Universal Service Fund (USF)

If you apply for LIHEAP, you are also applying for USF. Electric or gas utility customers can receive from $5 to $180 per month toward their utility bills. USF accepts applications year round.

USF Fresh Start

USF customers are automatically enrolled in the USF Fresh Start program if their natural gas bill is in arrears of more than $60. Participants are required to pay their current bill on-time, every month, for 12 months, to have a past due balance erased. 1/12th of a participant’s overdue balance will be waived each month their current bill is paid.

Call: 1.800.510.3102 Apply Online: energyassistance.nj.gov

Payment Assistance for Gas and Electric (PAGE)

PAGE is a state-funded utility assistance program that helps low to moderate-income families in New Jersey pay their utility bills. The PAGE grant is administered by the Affordable Housing Alliance and is funded by the Board of Public Utilities (BPU). It is a financial assistance program designed to help households across the state of New Jersey who are experiencing economic hardship and struggling to pay their electric and natural gas bills. If you are a New Jersey resident who rents or owns a home and are facing a crisis situation that includes a documented notice of overdue payment for gas and/or electric service—you may qualify.

Call: 1.855.465.8783 Visit: njpoweron.org

Lifeline Assistance Program

Lifeline Assistance Program is a utility assistance program that offers $225 to individuals who meet the eligibility requirements of the Pharmaceutical Assistance to the Aged and Disabled program or who receive Supplemental Security Income.

Call: 1.800.792.9745 Visit: state.nj.us/humanservices


NJ SHARES assists income-eligible households in paying their energy, telephone and water bills. The program provides relief to people who are not eligible for other types of assistance.

Call: 1.866.657.4273 Visit: njsharesgreen.org

NJ Comfort Partners

NJ Comfort Partners is a free energy saving and energy education program for qualified low-income customers. The program helps you save energy and money while making your home more energy-efficient.

Call: 1.800.915.8309 Visit: njcleanenergy.com/cp

Flyer with Elizabethtown Gas Energy Assistance Options (PDF)